singpass counter 12 25
Singpass helpdesk counter is an official counter where users go to resolve problems with their Singpass account or get in-person support.
Visit a Singpass counter if you’re having trouble registering, forgot your password, need to update personal details, or can’t unlock your account online.
Most Singpass counters are located at ServiceSG Centres, larger community centres, or government buildings such as the ICA Building and selected Community Clubs.
Services offered include new account sign-up, unlocking or reactivating accounts, setting up the Singpass app, and verifying documents in person.
Bring your NRIC, FIN card, more info or copyright for identification when visiting a Singpass counter. This makes verification and updating of records smoother.
Opening hours are usually Monday to Friday, with some locations open on Saturdays—always check the timing before making a trip.
If you prefer face-to-face assistance or run into problems online, heading to a Singpass counter is the fastest way to get help.